BRIEF DESCRIPTION ABOUT THE ACADEMY
At Mishilo Academy Inc, our focus is to enhance your technical as well as personal skills, thus allowing you to be a proficient dental receptionist capable of dealing with challenging situations.
ADVANTAGES OF THIS ACADEMY:
- Study at your own pace
- Strictly online
- Financial aid available
- One on one coaching
- Unlimited hands-on practice on a virtual software
- Access to instructors with an average response time of one hour
- Customized packages suitable to your needs
- Employment support
We can help you succeed
Dental Reception Course Outline
A. Optimal Personality of a Dental Administrator.
- Why is it necessary and how is it applicable to this career.
- Significant characteristics and traits.
- Help students use critical thinking to gather information about themselves and to work towards achieving optimal traits.
- Awareness of the effects of stress from work into your personal life and vice versa.
- PART B– Essential tools to help you self-assess your current level of stress, and by consciously taking the necessary steps to manage complex situations effectively.
Head Anatomy
• Primary and Adult Dentition/numbering System.
• Tooth Sectioning and Anatomy.
• Radiography- Usage of Radiography for Insurance and Referrals.
- How do they differ?
- Types of specialties. (Endo, Perio, Ortho, Pedo, OMS, Prostho, Oral pathology)
- Duties of: Cda, hygienist, reception, dental lab tech, office manager.
- Define the fee guide and function. The role fee guide plays with insurances.
- Explain how to find codes in fee guide based on treatment, the usage of sextants.
- Explain the fundamentalism of dental insurances, how do they work as single or multiples. How to obtain information from dental insurances and how to use that information.
- Why are pre-authorization important, how to use it and how to deliver the results to patients.
- Type of insurances
- Characteristics of a claim form.
- Explain the main difference between both and the critical points about each.
- Digital: Xray, charting, billing is digital, which means it can be easily accessible to other dental clinics of patients.
- Non-digital: X-rays, charting, billing will be done in paper format, which means extra steps to obtain the same results as well as more material involves. Record keeping must be optimal.
- Understanding the fundaments of marketing and sales
- Usage and importance of office policies.
- Protect patient’s privacy when discussing finances.
- The usage of agreement forms.
- Social medial advertisement
- Transactions
- Daily Ledger Auditing
- Insurance Preauthorization and Claim Submission
- Write Off and Adjustment
- Day End Summary
- Effective method of communication between dentist to staff, staff to staff and staff to patient
- Meaning of communication
- The key to avoid conflicts
- Steps to minimized conflict.
- Facts and emotions
- Mindful communication at work.
- Taking responsibility.
- Your role as a receptionist in case of an emergency.
- Disclosure of Patient’s private information.
- Patient’s file sharing with other clinics or with patients.
- Disease transmission and occupational exposure.
- Why is practicum not essential.
- How to find the right job for you and to apply for it.
- The interview.