MODULES

The dental reception program is composed of 11 modules, ten videos and practice tests. It focuses mainly on the method by which a highly assiduous job can be mastered.

  • OPTIMAL PERSONALITY OF A DENTAL ADMINISTRATOR.
    • Why is it necessary, and how is it applicable to this career.
    • Significant characteristics and traits.
    • Help students use critical thinking to gather information about themselves and to work towards achieving optimal traits.
    • Awareness of the effects of stress from work into your personal life and vice versa.
  • PART B
    • Essential tools to help you self-assess your current level of stress, and by consciously taking the necessary steps to manage complex situations effectively.
  • HEAD ANATOMY

  • PRIMARY AND ADULT DENTITION/NUMBERING SYSTEM.

  • TOOTH SECTIONING AND ANATOMY.

  • RADIOGRAPHY- USAGE OF RADIOGRAPHY FOR INSURANCE AND REFERRALS.
  • How do they differ?

  • Types of specialties. (Endo, Perio, Ortho, Pedo, OMS, Prostho, Oral pathology)

  • Duties of: Cda, hygienist, reception, dental lab tech, office manager.
  • Define the fee guide and function. The role fee guide plays with insurances.

  • Explain how to find codes in fee guide based on treatment, the usage of sextants.

  • Explain the fundamentalism of dental insurances, how do they work as single or multiples. How to obtain information from dental insurances and how to use that information.

  • Why are pre-authorization important, how to use it and how to deliver the results to patients.

  • Type of insurances

  • Characteristics of a claim form.
  • Explain the main difference between both and the critical points about each.

  • Digital: Xray, charting, billing is digital, which means it can be easily accessible to other dental clinics of patients.

  • Non-digital: X-rays, charting, billing will be done in paper format, which means extra steps to obtain the same results as well as more material involves. Record keeping must be optimal.

  • Understanding the fundamentals of marketing and sales

  • Usage and importance of office policies.

  • Protect patient’s privacy when discussing finances.

  • The usage of agreement forms.

  • Social medial advertisement
  • TRANSACTIONS

  • DAILY LEDGER AUDITING

  • INSURANCE PRE-AUTHORIZATION AND CLAIM SUBMISSION

  • WRITE OFF AND ADJUSTMENT

  • DAY END SUMMARY

  • Effective method of communication between dentist to staff, staff to staff and staff to patient

  • Meaning of communication

  • The key to avoid conflicts

  • Steps to minimized conflict.

  • Facts and emotions

  • Mindful communication at work.

  • Taking responsibility.
  • Your role as receptionist in case of an emergency.

  • Disclosure of Patient’s private information.

  • Patient’s file sharing with other clinics or with patients.
  • Disease transmission and occupational exposure.
  • Why is practicum not essential.

  • How to find the right job for you and to apply for it.

  • The interview.