MODULES

The dental reception program is composed of 11 modules, ten videos and practice tests. It focuses mainly on the method by which a highly assiduous job can be mastered.

Module 1- Personality

  • OPTIMAL PERSONALITY OF A DENTAL ADMINISTRATOR.
    • Why is it necessary, and how is it applicable to this career.
    • Significant characteristics and traits.
    • Help students use critical thinking to gather information about themselves and to work towards achieving optimal traits.
    • Awareness of the effects of stress from work into your personal life and vice versa.
  • PART B
    • Essential tools to help you self-assess your current level of stress, and by consciously taking the necessary steps to manage complex situations effectively.

Module 2- Anatomy, Physiology And Dental Radiographs

  • HEAD ANATOMY
  • PRIMARY AND PERMANENT DENTITION
  • NUMBERING SYSTEM
  • RADIOGRAPHY- USAGE OF RADIOGRAPHY FOR INSURANCE AND REFERRALS.
  • GENERAL DENTAL TERMINOLOGY
  • HYGIENE TERMINOLOGY

Module 3- Dental Specialist And Team Members

    • How do they differ?

 

    • Types of specialties. (Endo, Perio, Ortho, Pedo, OMS, Prostho, Oral pathology)

 

  • Duties of: Cda, hygienist, reception, dental lab tech, office manager.

Module 4- Dental Insurance And Dental Fee Guide.

    • Define the fee guide and function. The role fee guide plays with insurances.

 

    • Explain how to find codes in fee guide based on treatment, the usage of sextants.

 

    • Explain the fundamentalism of dental insurances, how do they work as single or multiples. How to obtain information from dental insurances and how to use that information.

 

    • Why are pre-authorization important, how to use it and how to deliver the results to patients.

 

    • Type of insurances

 

  • Characteristics of a claim form.

Module 5- Digital Vs Non Digital Office.

    • Explain the main difference between both and the critical points about each.

 

    • Digital: Xray, charting, billing is digital, which means it can be easily accessible to other dental clinics of patients.

 

    • Non-digital: X-rays, charting, billing will be done in paper format, which means extra steps to obtain the same results as well as more material involves. Record keeping must be optimal.

 

Module 6- Marketing And Sales.

    • Understanding the fundamentals of marketing and sales

 

    • Usage and importance of office policies.

 

    • Protect patient’s privacy when discussing finances.

 

    • The usage of agreement forms.

 

  • Social medial advertisement

Module 7- Basic Financial Duties In The Dental Reception.

  • TRANSACTIONS
  • DAILY LEDGER AUDITING
  • INSURANCE PREDETERMINATIONS
  • DENTAL CLAIMS, TREATMENT PLANS, FINANCIAL
  • DAY-END SUMMARY/BANK DEPOSITS
  • DENTAL SOFTWARE TASKS
  • WRITE-OFF/ADJUSTMENTS

Module 8- PART A- Communication. PART B- Communication Conflict Resolution.

    • Effective method of communication between dentist to staff, staff to staff and staff to patient

 

    • Meaning of communication

 

    • The key to avoid conflicts

 

    • Steps to minimized conflict.

 

    • Facts and emotions

 

    • Mindful communication at work.

 

  • Taking responsibility.

Module 9- Regulation And Bylaws, Ethical And Moral Responsibilities.

    • Your role as receptionist in case of an emergency.

 

    • Disclosure of Patient’s private information.

 

  • Patient’s file sharing with other clinics or with patients.

Module 10- Infection Control For Reception.

  • Disease transmission and occupational exposure.

Module 11- Employment.

    • Why is practicum not essential.

 

    • How to find the right job for you and to apply for it.

 

  • The interview.