Management program

This program is for dental receptionist who have been actively working in a dental clinic for a minimum of one year. It prepares the student obtain a comprehensive knowledge about all management duties.

  • Necessary criteria of an office manager
  • How to carry relationships with coworkers
  • How to cope with the responsibility
  • How to handle conflicts
  • Lead by example
    
  • Communication Etiquette
    
  • Why is it important¬†
  • Topics of discussion
  • How will it help staff and the overall office?
  • ¬†Office dynamics; strength and weaknesses
  • Increase efficiency
  • Pleasant work environment¬†
  • The importance of establishing boundaries among team members 
    • Study the office and the members
    • Build a structured path that all members can easily follow
    • Conflict prevention
    • Keep policies to a minimum
  • Distinguishing the difference between a treatment coordinator vs manager/treatment coordinator
  • Duties of a treatment coordinator
  • The importance of treatment coordinator/ dentist relationships
  • Treatment plan presentation and analysis
  • Six steps a treatment coordinator should follow
  • The usage of consent forms
  • Account receivables- Advanced
  • Account payable- Advanced
  • Bookkeeping
  • Accounting 101
  • Inventory control and expenses
  • In-office marketing
  • Online marketing
  • Patient relations
  • Promotional offers.