Dental management program - Mishilo Academy

Management program

This program is for dental receptionist who have been actively working in a dental clinic for a minimum of one year. It prepares the student obtain a comprehensive knowledge about all management duties.

The personality of a manager

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Necessary criteria of an office manager
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How to carry relationships with coworkers

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How to cope with the responsibility
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How to handle conflicts
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Lead by example
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Communication Etiquette
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DAILY OFFICE HUDDLES

Why is it important
Topics of discussion
How will it help staff and the overall office?

TEAM buildinG.

 Office dynamics; strength and weaknesses

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Increase efficiency
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Pleasant work environment 
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The importance of establishing boundaries among team members

OFFICE POLICIES

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Study the office and the members
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Build a structured path that all members can easily follow

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Conflict prevention
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Keep policies to a minimum
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TREATMENT COORDINATOR

Distinguishing the difference between a treatment coordinator vs manager/treatment coordinator

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Duties of a treatment coordinator
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The importance of treatment coordinator/ dentist relationships

Treatment plan presentation and analysis

Six steps a treatment coordinator should follow

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The usage of consent forms
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FINANCIAL/ PAYROLL

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Account receivables- Advanced
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Account payable- Advanced
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Bookkeeping
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Accounting 101
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Inventory control and expenses
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HUMAN RESOURCES FUNDAMENTALS

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An introduction to HR
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Recruitment
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Employment Termination
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Payroll and Remittance
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Safety
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How to create a policy
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MARKETING

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In-office marketing
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Online marketing
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Patient relations
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Promotional offers.
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