This program is for dental receptionist who have been actively working in a dental clinic for a minimum of one year. It prepares the student obtain a comprehensive knowledge about all management duties.
Necessary criteria of an office manager
How to carry relationships with coworkers
How to cope with the responsibility
How to handle conflicts
Lead by example
Communication Etiquette
Office dynamics; strength and weaknesses
Increase efficiency
Pleasant work environment
The importance of establishing boundaries among team members
Study the office and the members
Build a structured path that all members can easily follow
Conflict prevention
Keep policies to a minimum
Distinguishing the difference between a treatment coordinator vs manager/treatment coordinator
Duties of a treatment coordinator
The importance of treatment coordinator/ dentist relationships
Treatment plan presentation and analysis
Six steps a treatment coordinator should follow
The usage of consent forms
Account receivables- Advanced
Account payable- Advanced
Bookkeeping
Accounting 101
Inventory control and expenses
In-office marketing
Online marketing
Patient relations
Promotional offers.